Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

HTU Market provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our DeliverIn-Ho delivery service.

Do You Ship Internationally?

Depending on your product, HTU Market provides you with international shipment with charges.

How Long Will It Take To Get My Package?

Depending on your location. If you are in Ho and its environs, delivery is same day but 3 to 5 days for other locations.

PAYMENT

What Payment Methods Are Accepted?

HTU Market accepts cash on delivery, and also secure payments with Mobile money such as MTN MOMO, Tigo Cash, Airtel Money and Vodafone cash. You can also pay with your Credit Card.

Is Buying On-Line Safe?

Buying online from HTU Market is safe because we provide you with state of the art security so your data is safe.

Order & Retunrs

How do I place an Order?

1. Type the product you are searching for directly into the search bar. . 2. OR browse through the different categories on the left side of the homepage 3. OR Scroll through our weekly promotions at the top of our homepage to find the best deals. 4.On the product page click “Add to Cart” to add to cart. 5. View cart to see items in your cart and to proceed to checkout. 6. If you are already a customer put in your e-mail address and password.If you are a new customer create an account in one click. 7. At checkout, select your delivery address, delivery method and payment method. If you have a coupon code, type it in and “Apply Coupon” 8. To finalize your order, click on “Place Order”. Your order will be delivered in 24 hours for HTU Premium items in HO.

How Can I Cancel Or Change My Order?

Log into your HTU Market Account and click on view cart. Click on cancel to cancel your order

Do I need an account to place an order?

You can add items to cart but during checkout you will have to create an account to proceed.

How Do I Track My Order?

HTU Market provides you with detailed tracking of your order. To track your order log on to htumarket.com and click on trac my order menu on the navigation bar. enter your email and order number and click on track order
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